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  • POLICIES

    PHANTASMIC is committed to protecting your privacy and data. This Privacy Policy (our “Privacy Policy”) discloses how we collect, protect, use, and share information gathered about you on our website, along with information on how to contact us.

    We hope that this will help increase your confidence in our website.

                                            

    FOREIGN ORDERS: CUSTOMS DISCLAIMER

    If your order crosses a border, you are responsible for any and all customs fees or import duties; PHANTASMIC is not responsible for any customs fees or import duties on your behalf.

    DUTIES AND TAXES

    Import duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility, as we only charge for the shipping costs of your order. Please check with your country's customs office to determine if additional costs will be incurred.

     

    TYPES OF INFORMATION WE COLLECTED AND WHEN

    There are activities on our website where the collection of Personally Identifiable Information (PII) is necessary. Those actions include making a purchase; signing up for our newsletter; entering a contest, sweepstakes or giveaway; creating an account on our site; filling out a survey, and submitting a contact form.

    Personal data we collect includes:
    name, email, telephone number and shipping, billing address

    We do not collect:
    payment information (which is processed through PayPal and Stripe) and passwords (which are fully encrypted).

    Additionally, when you make an order on our website, we can access your IP address and anonymized Google Analytics information about how you navigate our site which we may use to make our services better.

    CHILDREN’S PRIVACY

    We do not knowingly collect personal information online from children under the age of 13. We will remove any information about a child under the age of 13 if we become aware of it.


    MANAGEMENT OF YOUR PERSONAL DATA 

    Retention of your personal data:

    Personal data is retained securely and indefinitely, and you may request that we delete your data at any time.

    Managing your personal data:  

    You have the right to request access to your personal data, correction of your personal data if it is incomplete or inaccurate, or deletion or restriction of your personal data, at any time by contacting us at support@phantasmic.com.

    USING COOKIES AND TRACKING PIXELS

    PHANTASMIC collects information - which may include personal data - from your browser when you visit our website using cookies and tracking pixels. Cookies and tracking pixels enable us to identify your device when you move between different websites and applications so that we can help you find products you might be most interested in, or serve targeted advertising and marketing offers to you.